“Get there firstest with the mostest.”
— General Nathan Bedford Forrest
If the knowledge possessed by your organization is optimally managed, then you realize several salient benefits:
- Faster and better decisionmaking—with the right information readily accessible, everyone spends less time rooting around for facts and more time analyzing the issues and designing solutions
- Competitive advantage—your organization’s improved ability to appreciate and respond to prospect and customer requirements increases your odds of outperforming your rivals
- Stronger team—the work required to organize and maintain your corporate knowledgebase raises consciousness with respect to how much everyone depends on everyone else and the knowledgebase itself is a constant reminder to everyone that the whole is greater than the sum of the parts
- Improved esprit de corps—enabling your staff (and customers and prospects and vendors and investors, etc.) to have a more effective and satisfying work experience provides positive feedback both to those who work with and for you